Effective November 16, 2020
ORDERS: Please allow 5-10 business days to receive your order. If your order includes custom items, allow 10-15 business days. Delivery orders are sent by truck freight.
Your order will show an estimated freight amount based only on your province. When your order is received, the freight will be adjusted using the correct weight, dimensions and exact location and we will contact you with the correct freight total.
The truck freight amount collected is for standard delivery only and does not include any extra charges incurred such as lift gate service, inside delivery or change of delivery address.
PAYMENT: You can prepay using a major credit card, PayPal, e-transfer or by check/money order. On orders paid by personal or company check, we will hold your order 10 business days to insure the check clears before processing. For faster delivery, please send a certified check or money order. Payment must be made in Canadian funds. There will be a $25 charge on all returned checks.
POLICY: We guarantee parts to be of proper fit. If there are any problems with your order, all transactions must be done within 30 DAYS of the date shipped. No exchanges or credits will be given until the item has been returned to Natural Inspirations Woodworking.
Due to manufacturing increases, prices are subject to change without notice.
SHORTAGES/MISSING PARTS INFO: Natural Inspirations Woodworking will not be liable after 30 days for any claims of missing/lost parts.
Whether you are doing the work yourself, taking it to, or having it shipped to another party, it is your responsibility to confirm that all the parts were received, and to contact us concerning any shortages within the 30 day period.
RETURNS: Returns are to be made within 30 DAYS of ship date. To return or exchange any item, please call first. Notification and proof of purchase are required. We will need a copy of your invoice to arrange any return or credit. If the part has been altered in any way from original state due to modification or time elapsed, it will not be eligible for refund or exchange.
Our liability for parts is only the replacement of a defective part or refund for the purchase price. No other warranty is extended or should be construed or implied. If you change your mind or order the wrong part, there will be a 20% restocking and handling fee plus ANY freight charges.
Wood Beds - Wood beds are guaranteed for 14 days from ship date.
DAMAGED PARTS: Your shipment will leave our dock in perfect condition. Do not sign for the shipment until you have thoroughly inspected the packages for external damage and verified the quantity of packages received matches the quantity listed on the shipping paperwork you are asked to sign. Natural Inspirations Woodworking is not responsible for shipments that are not signed for as damaged or incorrect quantity upon arrival. PLEASE DO NOT RETURN THE DAMAGED PARTS TO US DIRECTLY OR THE CLAIM WILL BE FORFEITED.
OFFICE HOURS: Our office hours are Mon-Fri 8:00am to 4:30pm central time and we can be reached at 306-227-2322.